Shipping policy

At nuewaytravel, we partner with top international shipping companies, allowing us to ship directly to your door with flat-rate worldwide shipping.

Payment and Order Processing

You will be charged when you place your order. All payments are subject to verification and approval before shipping, which may take several days. To prevent credit card fraud, orders with incorrect billing information or those needing additional verification may be delayed or canceled.

Shipping Process

  • We require 2-5 business days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 10 days) or if there are stock availability issues.
  • Once your order has begun processing through our shipping department, we cannot make any changes, including address changes. We will only ship to the address provided at checkout.
  • We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
  • For orders with multiple items, products may be shipped separately and received on different dates.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number once your order is dispatched to the carrier's sort facility. For some shipping companies, it can take several days for the tracking information to update. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Delivery Estimates

Shipping times vary by country or region. Specific delivery dates are not guaranteed. Here are our estimated shipping times for your reference:

  • United States: 7-14 business days
  • Canada, Europe: 10-14 business days
  • Australia, New Zealand: 10-21 business days
  • Mexico, Central America, South America: 15-30 business days

Note: These estimates are in business days and do not include our 2-5 day processing time.

While we strive to ensure your order is delivered on time, nuewaytravel cannot be held responsible for conditions beyond our control, such as postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc., which can cause delays beyond our original delivery estimates.

Customs and Import Fees

International shipments may be subject to import taxes, duties, and customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. nuewaytravel has no control over these charges and cannot predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Lost/Stolen/Damaged Packages

nuewaytravel is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with the shipping carrier.

Wrong Address Disclaimer

It is the responsibility of the buyer to ensure the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions, or any concerns. Please email us at support@nuewaytravel.us to let us know how we are doing. We take your feedback very seriously and are always striving to improve.